IT Support Analyst

Job Description

Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK. Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards. As a private company, we are continually investing in innovative technology and sustainable growth. This has enabled us to combine a deep understanding of our clients’ requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulation

Reporting to

IT Services Manager

Key Duties

Part of the IT Service Desk team responsible for ensuring colleagues maximize the use of systems and equipment.
Provide first and second line support for all IT & communication software, systems, and technologies used by the group.
Utilise a wide range of IT skills in a predominantly Microsoft environment.
Looking for an enthusiastic and bright individual to join a welcoming and experienced team.
Primary focus on application support, but the role is varied and covers all aspects of IT and telecoms.
Play a key part in projects to further improve systems and services.
Windows 10 and 11
Office 365, including SharePoint 365 development
Microsoft SQL & Reporting Services
Bespoke applications encompassing CRM & ERP, with web, Android tablet, and touchscreen PC clients
Mobile device management using AirWatch and Soti
Windows Server
VMWare

Essential Requirements

Previous application support experience
Customer focused approach with excellent communication skills
Logical approach to problem solving
MS Office installation, configuration, administration and support

Nice To Have

Ability to understand and write SQL queries
HNC or better in a computer-related discipline
A sense of humour
Ability to work under pressure
Good organisation skills

Personality Type

PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.
CHALLENGING – we’re always looking to improve and find the best way.
DETERMINED – Things aren’t always easy, and change is hard, but we need to keep evolving. You’ll want to see things through to completion, even when the going gets tough.
GROUNDED – We’re down to earth and straight-talking, this isn’t a glamourous industry, but it is fascinating, and you’ll need to be comfortable dealing with a wide range of personalities.
INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts

We Offer

Generous holiday allowance starting with 30 days holidays (including Bank Holidays)
Flexible start and finish times – with a focus on results
Death in service benefit – 2 x your annual salary
Contributory pension scheme
Discounts on our refurbished IT and domestic appliances