Job Title: Compliance Specialist

Salary: £20,000 – £25,000 depending on experience + Benefits

Location: Normanton WF6 1RL

Reporting to:  Wastecare Compliance

INTRODUCTION TO WASTECARE

Established in 1980, the Wastecare Group now employs over 500 people based at 9 regional service centres and 7 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK. We also own producer compliance schemes for batteries, packaging and WEEE.

Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards. As a private company, we are continually investing in innovative technology and sustainable growth. This has enabled us to combine a deep understanding of our clients’ requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulation.

 

THE ROLE

KEY DUTIES:

  • Work as part of the Producer Compliance Team, providing a high level of customer service to scheme members
  • Deal with member enquiries in a professional and timely manner, both on the phone and by email. Ensure customer service is at the forefront at all times and record all communications
  • Collation of member’s data by category, type and weight and record accurately.
  • Analyse data, identify anomalies, interpret trends and patterns within the data sets.
  • Submit data to external regulators, meeting required deadlines
  • Ensure new membership accounts are set up correctly and processed in line with Producer Compliance Scheme policies and procedures
  • Compliance related record keeping and administrative duties
  • Arrange collections of member’s waste streams
  • Carry out data audits for members either face to face or via telephone
  • Problem solve in a methodical and professional manner, ensuring all parties are kept involved
  • Ability to spot opportunities for up selling and cross selling for other areas of the business
  • Gain knowledge from Environmental Regulations and guidance documents
  • Identify and define new process improvement opportunities

ESSENTIAL REQUIREMENTS

  • Good written and verbal communication skills
  • Ability to multitask and prioritise workload effectively to meet deadlines
  • Good analytical and problem-solving approach
  • Strong organisational and time management skills
  • Initiative and the ability to adapt quickly to different situations
  • Good numeracy and literacy skills
  • Experience of Word and Excel to a high standard. Full training will be given on our internal in house database.
  • Interpersonal skills
  • Excellent attention to detail
  • Ability to work under pressure
  • Must be a team player

DESIRABLE SKILLS

  • Having an interest and enthusiasm for environmental, waste and recycling issues would be advantageous.
  • A sense of humour.
  • Prior knowledge of producer compliance regulations -WEEE, Battery and Packaging- would be an advantage but not necessarily essential to the right candidate.

PERSONALITY TYPE

  • COMMUNICATION – Knowledgeable & confident in communicating with customers, suppliers and colleagues.
  • PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.
  • DETERMINED – Things aren’t always easy and change is hard, but we need to keep evolving.
  • GROUNDED – We’re down to earth and straight talking, this isn’t a glamorous industry but it is fascinating and you’ll need to be comfortable dealing with a wide range of personalities.
  • INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts.

WE OFFER

  • Generous holiday allowance starting with 30 days holidays (including bank holidays), increasing by 1 day extra a year over the next 5 years.
  • Permanent contract based on 37.5 hour working week, with 30 min lunchbreak.
  • Death in service benefit – 2 x your annual salary.
  • Contributory pension scheme.
  • Discounts on our refurbished IT and domestic appliances.
  • In house and external personal development training programme.

Job Type: Permanent, Full time

Please send your CV and cover letter to Loretta Burton at hr@wastecare.co.uk